On Friday, March 27, 2020, in their continuing efforts to minimalize the spread of COVID-19, Dare County issued a county-wide “Stay Home – Stay Healthy” declaration. Additionally, in that same effort, Governor Roy Cooper imposed a “Stay at Home” order for the entire state of NC for the next 30 days. Due to these orders by our local government officials as well as an extension (imposed March 31, 2020) of all other current restrictions and orders until April 30th unless modified, extended or rescinded, we do not anticipate an immediate lifting of the Dare County travel restrictions for visitors and non-resident property owners that were issued on March 17th, 2020.
OUR RENTAL POLICY:
As long as the Dare County travel restrictions that were issued on March 17, 2020 remain in place, we will continue to work with our Travel Insurance partners and homeowners to process cancellations, or transfer impacted reservations to a comparable week for the same property when applicable.
As this is an unprecedented event, and we are uncertain as to when the current travel restrictions for Dare County will be lifted, we will be handling reservations on a week by week basis. We thank you in advance for your continued patience, and ask that you please understand that due to the high volume of postponed reservations as well as the change in our daily operations due to the new orders by government officials, refunds can take up to 60 days.
If your reservation is to be impacted by the current travel restrictions for Dare County, we will be contacting you via the email address and/or phone number that we have on file for the leaseholder.
If your reservation will not definitively be impacted by the current travel restrictions for Dare County and you are considering cancelling your existing reservation and purchased travel insurance, you may want to contact your provider to see if your particular situation may be covered.
If you find that you need to cancel your reservation, please first notify us in writing, by emailing us at [email protected]. Once we receive your cancellation submission in writing, we will make every effort to re-rent the property. If re-rented, you will receive a refund less any difference in rate paid by the new reservation, all applicable taxes and fee as well as the travel insurance premium, if applicable. Once your cancellation notice has been submitted, your next step is to contact your travel insurance provider, if applicable, to begin the steps of filing your claim.
When traveling it is important to stay informed of local advisories, policies and procedures. Follow updates from Dare County here.
Dare County, COVID-19 Bulletin #2: March 17th (Notice of travel restriction for visitors)
Dare County, COVID-19 Bulletin #18, March 27th (Notice of "Stay Home - Stay Healthy declaration)
Dare County, COVID-19 Bulletin #23, March 31st (Notice of extension of current restrictions and orders until April 30th)