Over the past couple of days, conversations about how government officials will go about opening the United States have begun on both a national and state level, emphasizing the need for lifting restrictions incrementally. As county officials have been monitoring these discussions, they have also noted the likelihood of opening Dare County under a staged reentry process, allowing non-resident property owners first, and then visitors. An official timeline as to when this will take place still remains unknown, and as of now, we are still under a “Stay Home – Stay Healthy” order by Dare County as well as a “Stay at Home” order by Governor Cooper, both effective through April 29th, unless otherwise modified, extended or rescinded by the appropriate government officials. We will update as soon as we know anything more relevant to the travel restrictions into Dare County.
You can continue to follow Dare County updates here.
OUR RENTAL POLICY:
As long as the Dare County travel restrictions that were issued on March 17, 2020 remain in place, we will continue to work with our Travel Insurance partners and homeowners to process cancellations, or transfer impacted reservations to a comparable week for the same property when applicable.
As this is an unprecedented event, and we are uncertain as to when the current travel restrictions for Dare County will be lifted, we will continue to handle reservations on a week by week basis. If your reservation is to be impacted by the current travel restrictions for Dare County, we will be contacting you via the email address and/or phone number that we have on file for the leaseholder. We thank you in advance for your continued patience, and ask that you please understand that due to the high volume of postponed reservations as well as the change in our daily operations due to the new orders by government officials, refunds can take up to 60 days.
If your reservation is to be impacted by the current travel restrictions for Dare County, we will be contacting you via the email address and/or phone number that we have on file for the leaseholder.
If your reservation will not definitively be impacted by the current travel restrictions for Dare County and you are considering cancelling your existing reservation and purchased travel insurance, you may want to contact your provider to see if your particular situation may be covered.
If you find that you need to cancel your reservation, please first notify us in writing, by emailing us at [email protected]. Once we receive your cancellation submission in writing, we will make every effort to re-rent the property. If re-rented, you will receive a refund less any difference in rate paid by the new reservation, all applicable taxes and fee as well as the travel insurance premium, if applicable. Once your cancellation notice has been submitted, your next step is to contact your travel insurance provider, if applicable, to begin the steps of filing your claim.
STANDARD TRAVEL PROTECTION:
Play Travel Protection
Claims, Policy and Coverage questions:
- Within U.S./Canada: (833) 610-0736, More Information
- Outside U.S./Canada: (843) 494-5909, More Information
When traveling it is important to stay informed of local advisories, policies and procedures. Follow updates from Dare County here.
Dare County, COVID-19 Bulletin #2: March 17th (Notice of travel restriction for visitors)
Dare County, COVID-19 Bulletin #18, March 27th (Notice of "Stay Home - Stay Healthy declaration)
Dare County, COVID-19 Bulletin #23, March 31st (Notice of extension of current restrictions and orders until April 30th)