Last night, Dare County officials announced their plan for the staged reentry of Non-Resident Property Owners beginning on May 4th, 2020. While they did not announce the date they will lift restrictions for visitors, they did say specifically “Decisions regarding access for visitors will be addressed at a future date following necessary syndrome surveillance and monitoring of resource availability after non- resident property owners return and state orders are updated.” Additionally, Dare County’s “Stay at Home – Stay Healthy” order has been extended until May 22, with of course, the rescission of restricted access for Non-Resident Property Owners.
You can continue to follow Dare County updates here.
OUR RENTAL POLICY:
As long as the Dare County travel restrictions that were issued on March 17, 2020 remain in place, we will continue to work with our Travel Insurance partners and homeowners to process cancellations, or transfer impacted reservations to a comparable week for the same property when applicable.
As this is an unprecedented event, and we are uncertain as to when the current travel restrictions for Dare County will be lifted, we will continue to handle reservations on a week by week basis. If your reservation is to be impacted by the current travel restrictions for Dare County, we will be contacting you via the email address and/or phone number that we have on file for the leaseholder. We thank you in advance for your continued patience, and ask that you please understand that due to the high volume of postponed reservations as well as the change in our daily operations due to the new orders by government officials, refunds can take up to 60 days.
If your reservation is to be impacted by the current travel restrictions for Dare County, we will be contacting you via the email address and/or phone number that we have on file for the leaseholder.
If your reservation will not definitively be impacted by the current travel restrictions for Dare County and you are considering cancelling your existing reservation and purchased travel insurance, you may want to contact your provider to see if your particular situation may be covered.
If you find that you need to cancel your reservation, please first notify us in writing, by emailing us at [email protected]. Once we receive your cancellation submission in writing, we will make every effort to re-rent the property. If re-rented, you will receive a refund less any difference in rate paid by the new reservation, all applicable taxes and fee as well as the travel insurance premium, if applicable. Once your cancellation notice has been submitted, your next step is to contact your travel insurance provider, if applicable, to begin the steps of filing your claim.
STANDARD TRAVEL PROTECTION:
Play Travel Protection
Claims, Policy and Coverage questions:
- Within U.S./Canada: (833) 610-0736, More Information
- Outside U.S./Canada: (843) 494-5909, More Information
When traveling it is important to stay informed of local advisories, policies and procedures. Follow updates from Dare County here.
Dare County, COVID-19 Bulletin #2: March 17th (Notice of travel restriction for visitors)
Dare County, COVID-19 Bulletin #18, March 27th (Notice of "Stay Home - Stay Healthy" declaration)
Dare County, COVID-19 Bulletin #23, March 31st (Notice of extension of current restrictions and orders until April 30th)
Dare County, COVID-19 Bulletin #48: April 21st (Notice of staged reentry for NRPO's and extension of "Stay Home - Stay Healthy" declaration)